Claims Coordinator

You can look forward to

Are our values “Responsibility”, “Drive” and “We-Spirit” aligned with yours?  We foster a culture of respect in our workplace, supporting and encouraging respectful communication and behaviours, acknowledging differences and honouring the people we interact with, taking the time to understand their needs and perspectives.  

Atmosphere: You will find an international working environment with short decision channels, an open feedback culture and a sense of community shaped by mutual respect and a readiness to help. 

Benefits:  We value every individual and consider our people to be important to the success of our business with each of us working together to contribute to a common success.  Structured onboarding, hybrid working arrangements, EAP as well as modern offers for personal development and wellness activities, we prioritise employee wellbeing and engagement. 

Prospects: You contribute your specialist and methodological expertise, and we offer you fresh input and the opportunity to further develop your potential – including room to come up with innovative ideas and act on them!

Only together can we achieve our objectives.

You come equipped with

Experience & Qualifications:

•    Basic to medium level excel skills 
•    Demonstrated knowledge of Life Insurance Code of Practice and Claims Handling AFSL obligations
•    Experience working with a Claims Management System (CMS) & processing payments
•    Technical knowledge in policy application and claims administration
•    Excellent organisation, attention to detail and ability to prioritise effectively
•    Clear and effective communication both written and verbal
•    Strong analytical, project support and problem-solving skills
•    Focus on continuous improvement opportunities and open to learning new skills
•    Ability to work with minimal supervision and as part of a team

Should you be selected, as part of the assessment process for this role, you will be required to complete testing to assess your level of knowledge, skills and ability to assess information in line with the requirements of this role.

Personal Qualities:
•    Strategic
•    Resourceful
•    Highly self-motivated
•    Professional
•    Versatile
•    Diplomatic

It is a requirement that all applicants have unlimited rights to work in Australia i.e. must either be an Australian citizen or have permanent residency.